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Apnea Board Forum - CPAP | Sleep Apnea / Public Area / Main Apnea Board Forum
/ Remstar Auto M Series "Service Required" Remstar Auto M Series "Service Required"msgill59 
Posts: 2
Threads: 1
Joined: Jan 2017
Machine: REMstar Auto M Series
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10
Humidifier: Respironics
CPAP Pressure: unsure
CPAP Software: Not using software
Other Comments:
Sex: Male
Location: United States
Machine worked great and turned off normally in the AM. Turned machine on at bedtime and it came up with "SERVICE REQUIRED" and buttons flash and machine beeps. I removed smart card and unplugged machine for a long period of time and still get massage when plugged back in. Any help in resetting or repair would be helpful.
Sleeprider
Wiki Editor
Posts: 28,312
Threads: 88
Joined: Dec 2014
Machine: Resmed Aircurve 10 VAuto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10 and P30i
Humidifier: Resmed Climateline
CPAP Pressure: Vauto 9.6-18, PS 4.4
CPAP Software: ResScan OSCAR
Other Comments: गुरु
Sex: Male
Location: Murrysville
Service would be more, or equal to a new machine. Your machine was issued between 2005 and 2008, and by now has far exceeded its expected life. Your choices are to obtain a new machine through insurance and a DME, or to buy online. FWIW, online prices for a new Philips Respironics Dreamstation on Amazon is about $400. Use that as a benchmark against getting a prescription renewal ($??), possible sleep study ($3000+), and acquisition through a DME at nearly $1800.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
PaulaO2
Posts: 10,019
Threads: 233
Joined: Feb 2012
Machine: A10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Nuance
Humidifier: built-in
CPAP Pressure: 14-20
CPAP Software: OSCAR
Other Comments: Ehlers-Danlos Syndrome; chronic sarcasm
Sex: Undisclosed
Location: western NC, USA
Try unplugging it from the wall. Then unplugging the cord from the back. Wait at least a minute. Plug it back into the back of the machine then into the wall again. I doubt it will make a difference but it might.
It sounds as if your machine has some sort of fatal error. Is there no error message other than Service Required? Are the beeps evenly spaced or seem to be a repeating pattern?
Take a deep breath and count to zen.
trish6hundred
Posts: 8,263
Threads: 6
Joined: May 2012
Machine: Resmed AirSense 10 AutoSet For Her
Mask Type: Full face mask
Mask Make & Model: Resmed f20
Humidifier: Resmed Integrated humidifier
CPAP Pressure: 11/14 CmH2O
CPAP Software: Not using software
Other Comments: I started CPAP in 2008. Totally blind since birth.
Sex: Female
Location: Missouri, USA
Hi msgill59,
WELCOME! to the forum.!
Usually when you get beeps and a service required message, a new machine is in order.
Good luck to you with your machine decision and also with your CPAP therapy, hang in there for more responses to your post.
msgill59
Posts: 2
Threads: 1
Joined: Jan 2017
Machine: REMstar Auto M Series
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10
Humidifier: Respironics
CPAP Pressure: unsure
CPAP Software: Not using software
Other Comments:
Sex: Male
Location: United States
Thank you all for your replies. Very disappointed with my machine on why it worked so well for many years and over night DEAD! Of course my prescription is older than a year and I need a new one. I just hate the process on getting a new machine.
tommagic1
Posts: 1
Threads: 0
Joined: Jul 2017
Machine: Respironics Series M
Mask Type: Nasal mask
Mask Make & Model: Respironics
Humidifier: Respironics Series M
CPAP Pressure: 12.5
CPAP Software: Not using software
Other Comments:
Sex: Male
Location: U.S.
This response is probably way to late for most folks. I grabbed my old machine which was meant to be a "backup" unit and some time ago, it suddenly started to abort startup and go into the "service required" mode, with all 3 lights blinking. I came back here to see if there were any recent resolutions, and found none. So I began playing around with it and stumbled upon a fix which works every time on my machine. the fix is this:
Plug the machine in. wait until it goes in to "service required" is shown and all 3 lights are blinking.
Press and hold the power button in.
Disconnect the power connector from the back of the machine while still holding in the power button.
After about 2 seconds, plug the power connector in while still holding the power button.
It will take what seems a long time but the machine will boot up as normal, then you can finally release the power button.
The machine will stay "fixed" for normal use. unless the unit is unplugged, or there is a power outage. When power is reconnected, use the process above to reset the machine.
This worked for me every time. I'm not sure it will work for anyone else. good luck!
Guest
Posts: 1
Threads: 0
Joined: Sep 2019
Machine: Remstarplus my series
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: Unsure
CPAP Pressure: 14
CPAP Software: Not using software
Other Comments:
Sex: Male
Location: United States, VA.
To tommagic1 : Thank you so much for eliminating what would have been a restless night with no sleep. Your FIX on the REMstarplus m- series of not turning on & the lights flashing was right on. Cudos & much thanks to you.
Sleep2Snore
Posts: 1,039
Threads: 13
Joined: Aug 2014
Machine: ResMed Airsense Auto + Remstar CPAP spare.
Mask Type: Nasal pillows
Mask Make & Model: Swift FX +Adam spare Nasal Pillows
Humidifier: ResMed Humidifier + REMstar or F&P HC150 Both now spare.
CPAP Pressure: 11 - 20 cmH2O. + APAP spare.
CPAP Software: SleepyHead
Other Comments:
Sex: Male
Location: Scotland
(02-02-2019, 04:00 PM) tommagic1 Wrote: This response is probably way to late for most folks. I grabbed my old machine which was meant to be a "backup" unit and some time ago, it suddenly started to abort startup and go into the "service required" mode, with all 3 lights blinking. I came back here to see if there were any recent resolutions, and found none. So I began playing around with it and stumbled upon a fix which works every time on my machine. the fix is this:
Plug the machine in. wait until it goes in to "service required" is shown and all 3 lights are blinking.
Press and hold the power button in.
Disconnect the power connector from the back of the machine while still holding in the power button.
After about 2 seconds, plug the power connector in while still holding the power button.
It will take what seems a long time but the machine will boot up as normal, then you can finally release the power button.
The machine will stay "fixed" for normal use. unless the unit is unplugged, or there is a power outage. When power is reconnected, use the process above to reset the machine.
This worked for me every time. I'm not sure it will work for anyone else. good luck!
Excellent. I still have one as a back up and I knew these machines did this now and again, but I didn't know how to overcome it.
Thank you for this information.
Saved for future reference.
I am NOT a doctor. I try to help, but do not take what I say as medical advice.
Every journey, however large or small starts with the first step.
Synthwave
Posts: 1
Threads: 0
Joined: Nov 2019
Machine: Remstar plus
Mask Type: Full face mask
Mask Make & Model: Mirage quattro
Humidifier: Unsure
CPAP Pressure: 17.5
CPAP Software: Other Software
Other Comments:
Sex: Male
Location: United States
What is considered a long time? I. In real trouble here. If I can't get this machine to work by tonight, I'll die. I have a heart condition that is largely brought on by the lack of sleep.
I'm trying the steps mentions and I'm not getting any results. All I did was unplug my machine and plug it back in and I got this message. I've been using it less than 6 months. I have zero money and am unable to work. I neep help y'all, I'm starting to really panic.
Sleeprider
Wiki Editor
Posts: 28,312
Threads: 88
Joined: Dec 2014
Machine: Resmed Aircurve 10 VAuto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10 and P30i
Humidifier: Resmed Climateline
CPAP Pressure: Vauto 9.6-18, PS 4.4
CPAP Software: ResScan OSCAR
Other Comments: गुरु
Sex: Male
Location: Murrysville
Synthwave, welcome to the forum. If you can't get the machine going on this Sunday evening, you will certainly be uncomfortable, but we'll hope to still hear from you tomorrow. Where are you located, in case someone can help. I had the M-series, but it is a very old machine now. We will help as best we can.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
